At AroHaus, we carefully select and inspect our products to ensure they arrive in excellent condition. Please review our return policy before placing your order.
Final Sale
All purchases are considered final sale and are not eligible for returns, exchanges, or refunds unless the item arrives defective or damaged.
Defective or Damaged Items
If your item arrives defective or damaged, please email info@arohaus.ca within 3 business days of receiving your order to initiate a return.
Please include your order number, a brief description of the issue, and clear photos showing the defect or damage. Our team will review your request and provide return instructions if the item is eligible.
Returning an Approved Item
Once your return has been approved, the item must be sent back within 7 business days of receiving return authorization.
Items must be returned in their original condition and, where applicable, with their original packaging and accessories. Items returned without prior authorization may not be accepted.
Refunds
Once an approved return has been received and inspected, we will contact you regarding the status of your refund. Approved refunds will be issued to the original payment method.
AroHaus reserves the right to decline a return if the item does not meet the conditions outlined above.
Contact Us
For questions regarding defective or damaged items, please contact us at: